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Behavioural competence objectives - Topic PROBLEM SOLVING

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PROBLEM SOLVING – over 45 behavioural competencies forUS$15

TOPIC AREAS:

Analysis and problem solving – decision making

SAMPLE OBJECTIVES and COMPETENCY LEVEL

Explain ways of identifying the cause of the most likely problems to be met in your technical area

Knowledge

Explain why it is important to distinguish between essential and non-essential details when analysing a problem or issue, before reaching your decision

Knowledge

Cite examples where you have used existing knowledge and experience to reach a logical conclusion when under pressure

Skill

Demonstrate the ability to build ‘triggers’ into a work plan to determine whether a contingent action should be implemented

Skill

Cite examples where you corrected a problem before it became critical

Skill


Purchase downloadable Technical Job Competencies for your Company's Job Profiles.

The competence statements/objectives have been given a suggested level of Awareness, Knowledge, Skill, (Mastery also in some cases).

The definition of each of these levels is as follows:

oAwareness- Understand at a basic level only. The objectives at this level are most suited to a Trainee or someone who needs background knowledge of the subject but it is not their main job role.

oKnowledge- Can describe, contribute, explain and work within guidelines (usually theoretical). These objectives are general background knowledge of the topic area and would be most likely to be used as direct questions by the person assessing their competence.

oSkill- Working with a minimum of supervision, coach and guide others. These objectives are usually practical, requiring the person assessing competence to observe the practical task being carried out or observe the result of the task eg. a finished article, report or paper etc.

oMastery- Can innovate, originate, troubleshoot, define new standards, considered to be an expert in that field. These objectives may be suitable for a Supervisor leading a Team right up to higher level management. PLEASE NOTE: not all topics have Mastery statements

All purchases include a copy of ‘How to Create a Competence Profile’ to enable your Subject Matter Experts to further develop specific competence statements for your organisation. By necessity, this material is generic and in some cases may need to be tailored to your organisation’s equipment, processes and practices.

·We are constantly adding to our database and would be happy to consider writing future topic material suitable for your industry sector.